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Off the shelf elearning. Business management.

Leading change

People are creatures of habit. They don’t like change. No matter how much you think change is needed, there will be resistance in the organisation unless there is an appetite for change, and it’s delivered well. Learn to understand and manage change with this module.
30 minutes completion
WCAG AA accessible
Video included
Assessment included

What’s included in this course?

This module covers the following areas:
Understanding change in relation to drivers for change and organisation culture.
A model for implementing change (Kotter’s 8-step process).
You want to develop your understanding of how projects are managed.
Explain three examples of communication models that can assist in conflict resolution.
Describe patterns of behaviours they may encounter during different interactions.
Explain the difference between warning and danger signs.
Give examples of impact factors.
Describe the use of distance when dealing with conflict.
Explain the use of reasonable force as it applies to conflict resolution.
Describe different methods for dealing with possible conflict situations.
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Business management.

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