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Off the shelf elearning. Business management.

Emotional intelligence

Emotional intelligence is the capacity to be aware of, control and express one’s emotions and to handle interpersonal relationships with good judgement and empathy.
15 minutes completion
WCAG AA accessible
Video included
Assessment included

What’s included in this course?

This course covers the following:
What is emotional intelligence?
What does emotional intelligence look like?
How emotionally intelligent are you?
The five elements of emotional intelligence.
Four workplace emotional intelligence scenarios.
Creating coaching solutions
Achieving involvement
Supporting and monitoring
Explain the use of reasonable force as it applies to conflict resolution.
Describe different methods for dealing with possible conflict situations.
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Business management.

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