Off the shelf elearning. Business management.
Customer service
Customer service is the added value features or service provided to a customer before, during and after the purchase of a product or service. This module looks at what customer service is and more.
This module is suitable for anyone working in a customer service role who wants to develop their understanding of what customer service is and its importance in the success of an organisation.
What’s included in this course?
Business management.
An introduction to communication skills
Communication is at the heart of everything that we do and is vital for success in business and life.
Annual Development Review meetings
Ensure that all colleagues receive the focused development opportunities and appropriate feedback they need.
Coaching in the workplace
Workplace coaching is an effective way to motivate and support employees in their development and careers.
Communication: Effective Techniques
Explore the different stages of communicating effectively; planning, selecting, creating and receiving.
Communication: Perception and Self-awareness
Learn how you communicate and explore perception, communication styles and skills, and emotional intelligence.
Complaints handling
Successfully deal with all complaint types, from the meek and mild to the chronic complainers, using some simple techniques.
Conflict resolution
Avoid the consequences that conflict in the workplace can cause before it leads to more serious problems.
Consultative selling
This introductory module gives you a basic understanding of consultative sales and the consultative sales framework to support your sales.
Customer service
Provide an excellent service to current and potential customers to increase brand loyalty and profitability.
Effective meetings
Get off to a new start by restructuring the way you run meetings to make the best use of your time.
Emergency planning
A major incident can strike any organisation and to survive it requires careful preplanning.
Emotional intelligence
Get to know what emotional intelligence is and how it can impact the workplace.
First line management
This module looks at the role of the first line manager.
Focus
This introductory module explores the science behind focus for learning and includes strategies for improving focus.
Grammar in the workplace
Recognise some of the most common grammatical errors in the workplace and learn how to avoid them.
Introduction to creativity
Unlock ways to become more creative, as well as how to utilise creativity in your work.
Introduction to leadership
Lead, inspire and support those around you to achieve great things, whatever your role.
Introduction to project management
The time you invest in building good project management skills can pay off enormously, no matter what your role.
Introduction to managing remote teams
Ensure that your remote teams work smoothly and productively with tools and techniques to aid communication.
Introduction to sales
Explore the characteristics of a good salesperson and how you can improve your existing sales process.
Leading change
Learn to understand and manage change and its impact on the organisation with this module.
Managing sickness and absence
Learn about the impact of sickness and absence, the legislation and the types of absence with this module.
Mentoring
Learn what mentoring is, the benefits of mentoring and how to put it into action with this short module.
Performance management
Get to know some of the tools and techniques that can support you in reviewing an employee’s contribution to the organisation.
Presentation skills
Take your presentation skills to the next level and learn how to captivate any audience.
Recruitment and selection
Recruiting people with the right skills and qualities is essential for any organisation.
Self-care
This module provides guidance and tips on self-care, along with raising awareness of common mental health issues.
Storytelling
Find out how you can improve your storytelling skills to engage your audience.
Stress management
Learn how to recognise stress in the workplace and receive guidance on what can be done to alleviate it.
Telephone etiquette
An introduction to some basic rules of telephone etiquette, as well as how to effectively receive and answer calls.
Time management
Improve how you manage and spend one of the most precious resources we have available to us, time.
Get in touch.
How could the most creative elearning team in the world help you? Get in touch to talk through the challenges you have and how we can help. Send us a message and someone will call you back.