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Off the shelf elearning. Business management.

Customer service

Customer service is the added value features or service provided to a customer before, during and after the purchase of a product or service. This module looks at what customer service is and more.

This module is suitable for anyone working in a customer service role who wants to develop their understanding of what customer service is and its importance in the success of an organisation.

30 minutes completion
WCAG AA accessible
Video included
Assessment included

What’s included in this course?

By the end of this module, you will understand:
What customer service is.
The effects of good and bad customer service.
The needs of today’s customers and the impact these have on how you provide customer service.
The importance of customer feedback and complaints.
Expectations of performance and identifying needs
Creating coaching solutions
Achieving involvement
Supporting and monitoring
Explain the use of reasonable force as it applies to conflict resolution.
Describe different methods for dealing with possible conflict situations.
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Business management.

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