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Off the shelf elearning. Respecting others.

Cultural awareness

The aim of this module is to introduce you to what it means to be culturally competent and how you, with effort and engagement, can’t just exist, but thrive in a multicultural business and environment.
30 minutes completion
WCAG AA accessible
Video included
Assessment included
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What’s included in this course?

The module covers the following areas:
Defining culture and the role that it plays in society.
The need for cultural competence both economically and socially.
How to develop your own cultural competence and that of your organisation.
Explain three examples of communication models that can assist in conflict resolution.
Describe patterns of behaviours they may encounter during different interactions.
Explain the difference between warning and danger signs.
Give examples of impact factors.
Describe the use of distance when dealing with conflict.
Explain the use of reasonable force as it applies to conflict resolution.
Describe different methods for dealing with possible conflict situations.
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Respecting others.

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