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Off the shelf elearning. Business management.

Consultative selling

Consultative selling is often associated with service providers, or a multi-level, more complex sales process, involving large-scale technical products and solutions; but in essence, it’s just a different, more engaged and engaging sales process.

Over the course of this module, we’ll explore what consultative selling is, why it can be so effective and how you can use the consultative sales framework to support your sales.
20 minutes completion
WCAG AA accessible
Video included
Assessment included

What’s included in this course?

On completing this module, the learner will:
Have a basic understanding of consultative sales and the consultative sales framework.
Understand what makes consultative selling so attractive to potential clients.
Be able to evaluate whether consultative sales are right for you or your business.
Explain three examples of communication models that can assist in conflict resolution.
Describe patterns of behaviours they may encounter during different interactions.
Explain the difference between warning and danger signs.
Give examples of impact factors.
Describe the use of distance when dealing with conflict.
Explain the use of reasonable force as it applies to conflict resolution.
Describe different methods for dealing with possible conflict situations.
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Business management.

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