Case Study.
Operations Essentials
Background
Whether it related to managing their broad range of premises and workspaces or providing all their members with top quality services and experiences, the Operations team is critical to WeWork’s success. Nearly all WeWork staff are involved in delivering operations in one way or another.
WeWork needed to provide new starters with a standardised induction that not only offered a solid introduction to operations, but that also left them thinking – wow – what a great place to work, I can’t wait to get started!
Process
At the start of the project, WeWork carried out a training needs analysis via a series of internal focus groups before processing the results and sharing them with Dynamic. The results were invaluable in helping us to understand the level at which to pitch the training, the key themes and outcomes.
Dynamic then hosted a series of creative meetings between key project stakeholders. An interactive virtual tour was, by far, the most popular idea, but was soon discounted due to certain logistical concerns. However, at Dynamic, we love a challenge and so decided that if a real building couldn’t be used, we’d just create one.
With WeWork fully on board, it was time to start conceptualising our ideas. We did this by drawing out the concept and then creating 3D model samples.
With the planning stage complete, it was time to start building our building.
Play the video to take a look.
Results
We’re really proud of this project and judging by some of the feedback we’ve received, the guys at WeWork are pretty happy to!
Take a look at the feedback below:
Director of Security
“Over the years I have completed a number of security eLearning and VR training packages, none of these are in the same league. The package you have created is breathtakingly brilliant, a perfect balance between the what, why and competency testing, with a delivery framework perfect for all learning styles. A massive well done.”
Operations Project Manager
“I want to thank you as it has been very easy to work with you. You and your team are very responsive, attentive and flexible to the requirements that WeWork has. The result is welcomed with very good positive feedback. I hope to work with you again!”
Director of Operations
“Amazing job! Great attention to detail! We should have teams in all departments go through this!”
Global Head of Building Operations Compliance
“If you haven’t seen the training module yet – get ready… it’s impressive.”
Global Energy Program Manager
“This is so awesome! This was a very big effort. Well done!”
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