Case Studies
Case Studies MainYorkshire Investment Group
IT Troubleshooting and Telephone Systems
Background
Yorkshire Investment Group had a number of technology based internal processes and required increased and correct usage of these systems by all staff. Training on a new digital telephone system, implemented in each regional office to improve call handling and track colleagues, was required for the whole company.
In addition, an IT based Independent Financial Advisor tool used by Yorkshire Investment Group's was not being fully utilised. Some of the systems' functionality was not being used to its full potential and there was a risk of dependency from only a few individuals who could operate the system proficiently.
Key Driver
Yorkshire Investment Group were keen to reduce dependency on key individuals, illustrate best practice and improve consistency in the usage of their internal systems.
Dynamic Business Services were selected to produce a simulated tool to address the requirement of increasing usage of internal systems for Yorkshire Investment Group.
Benefits
- Increased utilisation of key business systems and processes.
- Costs savings from reducing software licensing throughout the organisation.
- Increased productivity in the sales department from ease of use and reduced dependency.
- Improved and consistent utilisation of the telephone system.
- Enhanced image of organisation through improved communication.
- Reduced calls to help desk, increasing efficiency of skilled technical resource.
