First Direct - Company Induction
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First Direct requested two induction modules – first direction one and first direction two, these modules cover all of the key information for new staff joining First Direct. A key factor in the e-learning was to get across the culture of First Direct and to ensure that all new staff were fully aware of the high levels of customer service that the company provides by well trained highly motivated contact centre staff.
Following on from the success of this project Dynamic provided Adobe Flash training to First Direct e-learning developers so that they could continue to update the materials themselves year on year.
Dynamic can provide the programming source code and appropriate training to our clients to help them keep their own materials up to date – just like First Direct. Get in touch with us if you’d like to know more about this.
