GE Money – Compliance
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GE Money had previously commissioned Dynamic to work on a number of e-learning programmes for the organisation, so it was a pleasure to be asked to work with an existing client again on a new project covering business compliance.
Under Financial Services Regulations, GE Money were required to train employees on a number of compliance topics such as Data Protection, Anti Money Laundering and the Consumer Credit Act for example.
GE Money had a challenging timescale in place as all staff were required to complete regulatory compliance training before a new IT system was implemented. Due to the logistics involved, a classroom approach was deemed impossible as staff could not be taken out of their workplace to complete the training.
Dynamic produced a modular online solution in Adobe Flash, which enabled staff to undertake the work at their desktop. Based on staff roles and responsibilities, two levels of content were developed; ‘awareness’ and ‘skilled’. Each member of staff was accredited at the end once they had reached a certain level of understanding.
Dynamic developed a bespoke ASP database to host the programme, providing log in, tracking and reporting functionality.
Each module contained a number of case studies which related to likely issues the learner may encounter in their role. A multiple choice, randomised assessment was developed to ensure the learner had attained the required level of knowledge on the subject area. GE Money could prove that all their staff were deemed compliant if audited.